# We engineer AI into the systems you already run.

We find the workflow costing you most, prove AI can fix it, then build the system that does.

- [Start here](https://www.uicdigital.com/get-started)
- [See the work](https://www.uicdigital.com/work)

- **90%** less manual effort on regulated pension reviews ([Hymans Robertson](https://www.uicdigital.com/work/hymans-robertson))
- **+109%** daily users on a production AI companion ([Art Basel](https://www.uicdigital.com/work/art-basel))
- **165m** monthly visitors to BBC.com, which we rebuilt ([BBC](https://www.uicdigital.com/work/bbc))
- **200+** projects delivered since 2005 ([Our work](https://www.uicdigital.com/work))

## Most AI answers questions. It does not do the work.

The saving arrives when the AI does the work itself: reads the record, makes the decision, writes it back into the system everyone depends on. Your team stops clearing the queue and starts handling the exceptions.

Doing that safely means permissions, validation, audit trails, rollback, and someone accountable when it breaks. None of that is prompt engineering. It is ordinary production software, and we have been building it for twenty years.

*Image: Scanned pension letters for a demonstration member scrolling past as the platform reads them*

**[Hymans Robertson](https://www.uicdigital.com/work/hymans-robertson)**: Pension backfiles read and indexed automatically, every value linked to the page it came from

*Data shown is for demonstration only*

## Five stages of AI implementation. The value starts at the third.

The first two stages are model and prompt work. The third, fourth and fifth are software engineering, which is why most programmes stop exactly where the return begins.

### Where most organisations stop

1. **Retrieve** Answers questions.
2. **Reason** Works with your records.

### Where the value is realised

3. **Act** Acts in the system of record.
4. **Own the workflow** Runs the process; people handle exceptions.
5. **Enhance** Improves, and gets cheaper.

## Why a software engineering firm clears the blockers

Four mechanisms decide whether an AI system reaches production and keeps working once it gets there.

### 1. The model is the small part

Integration, data pipelines, state, permissions, tests, observability and release account for most of the code and nearly all of the risk. That work is production software engineering, and we have been doing it for twenty years.

### 2. We already had the gates

Evaluations, regression tests, staged rollout, change control, audit trails and rollback are not AI inventions; they are the software delivery lifecycle. A firm with a mature lifecycle gets AI governance almost for free. A firm without one improvises it under pressure.

### 3. Legacy is our home turf

The value is locked inside the systems nobody wants to touch: the forty-year backfile, the policy platform, the ERP carrying two hundred customisations. Reaching that data safely is unfashionable engineering, and it is where we have always worked.

### 4. You hold us to a software contract

A consultancy delivers a recommendation and the risk stays with you. We deliver a working system with tests, QA evidence, a support path and a named engineer accountable for it in production.

> **AI isn’t always the answer**
>
> Sometimes a simple database query or a rules engine gets you there for a fraction of the cost of a model. We’re not precious about using AI for its own sake, we recommend whatever actually solves the problem, then build it to last.

> Thank you for your exceptional leadership and tireless effort in steering the team and the project to success. Your focus and dedication have truly inspired everyone involved.
>
> Alain Brusch, Global Head of Digital Platforms, Art Basel

## Not every product needs AI. Every build uses it.

Four disciplines under one roof, accelerated with AI.

### Strategy

Where the value is, what to build first, and what it is worth.

Discovery · Research · Digital transformation · Continuous improvement

### Design

Interfaces people can actually use. Web, mobile, console, voice and TV.

UX definition · Design systems · Prototyping · User testing

### Engineering

Architecture, platforms, pipelines and QA. The part that has to keep working.

Technical architecture · DevOps · CI/CD · Quality assurance

### Delivery

Agile teams, product ownership, handover and support. And rescuing what has stalled.

Product ownership · Training · Support · Project rescue

## Twenty years of things that had to work

- [BBC](https://www.uicdigital.com/work/bbc): A new BBC.com for 165 million monthly visitors
- [Hymans Robertson](https://www.uicdigital.com/work/hymans-robertson): 90% less effort, 10x faster: AI re-engineering of pension document processing
- [UEFA](https://www.uicdigital.com/work/uefa): 11 custom digital products over 13 years
- [Virgin Money](https://www.uicdigital.com/work/virgin-money): Consumer banking app design and build

[Our work](https://www.uicdigital.com/work) →

## Go deeper.

Three ways to understand how we work, and whether the fit is right.

- [About UIC Digital](https://www.uicdigital.com/about)
- [Go deep into our work](https://www.uicdigital.com/work)
- [Talk to us directly](https://www.uicdigital.com/contact)

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